Reporting Security Concerns
If you notice suspicious activity or a potential security issue while using Ransel AI, report it to our support team so it can be reviewed.
3 min read·Privacy & Security
When Should You Report an Issue?
Contact our team if you notice:
- Suspicious Account Activity: Unusual activity or changes you didn't make.
- Unauthorized Access: Signs that someone may have accessed your account without permission.
- Privacy Concerns: Suspected exposure or misuse of your personal information.
- Security Vulnerabilities: Unexpected behavior that could put your account or data at risk.
How to Report a Security Concern
1. Describe the Issue
Explain what happened, when you noticed it, and which part of Ransel AI was affected.
2. Provide Supporting Details
Include relevant error messages, screenshots, or steps to reproduce the issue. Remove passwords, access tokens, and other sensitive information before sharing.
3. Contact Our Support Team
Submit your report through the available Ransel AI support channel and provide the details needed to investigate the issue.
What Happens Next?
Our team can review the information provided and may contact you for additional details if needed.
Important Security Tips
- Never share your password or authentication codes.
- Avoid posting sensitive security details publicly.
- Don't attempt to access data or accounts that aren't yours.
Note: If you suspect your account has been compromised, secure your account as soon as possible and contact support for assistance.