Contacting Support
Contact our support team for assistance and provide the details needed to help us investigate the problem.
3 min read·Troubleshooting
When to Contact Support
Reach out to our support team if:
- You've tried the recommended troubleshooting steps but the issue persists.
- You encounter repeated errors or unexpected behavior.
- You can't access your account or essential features.
- You experience a technical issue that prevents you from using Ransel AI.
What Information to Provide
To help us resolve your issue more efficiently, include the following details:
1. Describe the Problem
Explain what happened, what you were trying to do, and when the issue occurred.
2. Include Error Messages
Copy any error messages you received so our team can better understand the problem.
3. Attach Screenshots
If possible, include a screenshot showing the issue. Make sure to hide sensitive information.
4. Explain the Steps You've Tried
Let us know which troubleshooting steps you've already followed.
What Happens Next?
Our support team will review the information you provide and follow up if additional details are needed.Tip: Never share your password or other sensitive account information when contacting support.