File Upload Issues
Having trouble uploading files to Ransel AI? Follow these steps to resolve common upload errors and file compatibility issues.
3 min read·Troubleshooting
Common Issues
You may experience one or more of the following problems:
- Upload Failed: Your file fails to upload successfully.
- Unsupported File Format: The file type isn't supported.
- File Too Large: Your file exceeds the maximum upload size.
- Upload Stuck: The upload process doesn't finish.
How to Fix the Issue
1. Check the File Format
Make sure your file uses a format supported by Ransel AI. If the format isn't supported, convert it to a compatible file type before uploading.
2. Check the File Size
Ensure your file doesn't exceed the maximum upload size allowed by Ransel AI. If necessary, compress the file or split it into smaller parts.
3. Check Your Internet Connection
A slow or unstable connection can interrupt uploads. Check your connection and try uploading the file again.
4. Try Uploading Again
If the upload fails or gets stuck, cancel the attempt if possible and upload the file again.
5. Refresh Your Browser
Refresh the page and retry the upload. Make sure any important unsaved work is saved before refreshing.
Still Having Issues?
If the problem persists, contact our support team and include the file format, file size, any error message, and a screenshot of the issue if available.